Return policy

Errors made by Lite Source, Inc. will be corrected at our expense.

All returns must have a Return Authorization (RA) Number.

An RA must be requested within 60 days of the original invoice. A restocking fee of 25% may apply to all items after 60 days. No returns will be allowed for invoices over 1 year. You can request an RMA Number online, by phone (1-800-523-0860) or FAX (1-502-266-9266). Exchanges and credits cannot be processed without one. You will be emailed your RA Number with instructions on how to send the items back to us. The returned items must be received within 30 days of the RA issue date. An RA Number does not guarantee credit. All items must be inspected before any exchange or credit can be issued. Defective items must be tested and deemed defective by the manufacturer and non-defective items (overstocks, no longer needed items, ordering errors) must be in a sellable condition and may be subject to a restocking fee. Shipping charges are non-refundable on non-defective returns. Approved store credits are valid for 2 years from date of credit before expiring.

It is the customer’s responsibility to return the items to us. We cannot be responsible for lost or damaged return shipments. If the items are damaged due to insufficient packaging, we cannot test them, therefore, no credit or replacements can be given, even for defective items. If lost in transit, it is the customer’s responsibility to file a claim with the carrier.

All Flash Tubes and special order sales are final. These items are only returnable for manufacturer’s defects and a replacement will be sent. Request for replacement must be made within 20 days of invoice date. No Flash Tube or special order returns will be accepted after 20 days.

Welch Allyn/Hillrom Hand-Held instruments are covered by an express warranty against manufacturer’s defects. During the warranty period (one year for hand-held instruments and handles) Welch Allyn will repair or replace, free of charge, any product shown to be defective through causes other than misuse, neglect, damage in shipment, or normal wear. Please contact Welch Allyn direct either by phone (1-800-535-6663) or on their website www.hillrom.com.

Average Life of a bulb is not a warranty. It is only an estimate of how long a bulb might last under ideal conditions.