These terms and conditions constitute a binding agreement between the customer and Lite Source, Inc. By accessing or using this website or contact through telephone, email or fax, you are agreeing to be bound by these terms and conditions and all applicable laws and regulations. If you do not agree with any of these terms and conditions, do not access or use this site. The act of making a purchase, placing an order, or otherwise shopping on www.litesourceinc.com website or contact through telephone, email or fax constitutes acceptance of Lite Source, Inc. Terms and Conditions.

COVID-19 Disruptions

Due to the COVID-19 pandemic, certain services and features have been affected. The uncertainty of the pandemic has caused conditions to change daily, sometimes hourly. We will do our best to keep up with all of the changes and keep this page as current as possible.

Domestic Shipping
As of March 26, 2020 UPS has suspended their service guarantee until further notice. This means that no service, even Next Day or Second Day Air, will have guaranteed delivery and therefore choosing these services should be done with that in mind. We will be unable to refund any shipping charges if the package does not arrive within the pre-COVID normal delivery time. Click here for the UPS statement on service. USPS (Post Office) describes their process here.

International Shipping
Each country has their own rules and regulations with the acceptance of imported packages. Some countries have suspended service completely while others have considerable service disruptions. Shipping to an international address will be done with the expectation that there is no guaranteed delivery date. Click here to see the most current details by country for shipping.

HAZMAT products (hazardous materials)
Certain popular items such as hand sanitizer and germicidal wipes are HAZMAT products. Due to their alcohol content, they are highly flammable and need to be transported safely. Some carriers are delaying the delivery of HAZMAT products in order to organize their delivery trucks and distribution centers in the safest possible manner for their employees. Because of this, delays can occur on orders containing these products.

PPE/Infection Prevention Shipping Times
We have experienced an unprecedented level of orders for PPE and Infection Prevention products. Rest assured, we are doing everything possible to bring in inventory as quickly and safely as possible to fulfill all orders. However, some shipping is out of our control as the manufacturers have put all distributors on allocation. What this means is that we get an unknown portion of products at unknown times. We will do our best to keep our website updated but it is possible that dates may get pushed back. If you have any questions or concerns about delivery, please contact us.

PPE/Infection Prevention Product Returns
PPE and infection prevention products are non-returnable.  If the product was damaged in shipping, retain all packaging materials and contact us immediately. Due to the low availability of product, replacements for shipment damages may take time and if the shipping carrier accepts responsibility, you will be given the option of credit or replacement, if product is available within a reasonable timeframe.

PPE/Infection Prevention Ordering Limits
Until inventory levels stabilize, ordering limits will be placed on most PPE & Infection Prevention items. The reason we do this is to allow as many people the opportunity to purchase these products and prevent hoarding or reselling of the products. We will allow medical facilities, schools and other front-line institutions to purchase above the ordering limits. If you represent a facility like this, please contact us for details on how to order.

Fraud Protection
Online orders that are billed and shipped to different addresses will go through a second level of verification prior to shipping. You may receive an email asking for clarification on the end user of the product to ensure that recipient and the billed party are aware of each other.

Minimum Order
Lite Source, Inc. or www.litesourceinc.com has no minimum order for purchases.

Special Orders
Special orders may have extended lead times. These items can only be returned for manufacturer’s defect and only within 20 days of the original invoice. Certain special order items are non-cancelable. Other restrictions may apply depending on the manufacturer’s policies. Please see the return policy tab on individual products for additional details.

We will notify you of any backordered item. Backorders will be immediately shipped as soon as the item becomes available.

Refused Shipments
Orders refused will result in a 25% restocking fee in addition to freight charges both ways. If you would like to cancel an order after it has already shipped, accept the package and then contact us for a return authorization.

Payment terms
Terms on orders with approved credit are Net 30 days. Contact customerservice@litesourceinc.com to fill out a credit application. All other orders must be prepaid with credit card or PayPal. We accept Visa, MasterCard, American Express and Discover. A fee of $35.00 will be assessed on all returned checks. Late payments may be subject to a 1.5% finance charge.

All orders are shipped UPS Ground unless special handling is requested. Shipping charges will be quoted at the time of ordering and will be added to the invoice. Kentucky residents will be charged 6% sales tax on items and shipping. Most items are carried in stock and will be shipped the same day if ordered before 3:30 pm Eastern time.

Shipping Promotions
Free shipping promotions are limited to 1 shipment per order. If your order contains items that are not in stock and you request a partial shipment on in-stock items, a separate shipping charge may apply.
Certain special order items and orders with special quoted pricing may not be eligible for free shipping promotions.

Sales Tax
Sales tax will be collected and remitted on transactions in which we have a physical presence (Kentucky) as well as those states in which we have economic sales tax nexus as determined by individual state thresholds.

Lite Source represents hundreds of manufacturers that update their pricing on different schedules. Although we try to maintain pricing for the year, there are price changes that are unavoidable. Therefore, prices are subject to change without notice. Orders shipped to KY are subject to sales tax.

Distributors and Resellers
We welcome sales to other distributors and resellers. If you would like to get a specialized quote for on-going business, please email customerservice@litesourceinc.com. A credit application, current reseller certificate and minimum annual sales are required to qualify for special reseller pricing.

Return Policy
 Errors made by Lite Source, Inc. will be corrected at our expense.
All returns must have a Return Authorization (RA) Number.
An RA must be requested within 30 days of the original invoice. A restocking fee of 25% will apply to all items after 90 days. No returns will be allowed for invoices over 1 year. You can request an RMA Number online, by phone (1-800-523-0860) or FAX (1-502-266-9266). Exchanges and credits cannot be processed without one. You will be FAXed or emailed your RMA Number with instructions on how to send the items back to us. The returned items must be received within 30 days of the RMA issue date. An RMA Number does not guarantee credit. All items must be inspected before any exchange or credit can be issued. Defective items must be tested and deemed defective by the manufacturer and non-defective items (overstocks, no longer needed items, ordering errors) must be in a sellable condition and may be subject to a restocking fee. Shipping charges are non-refundable on non-defective returns. Approved store credits are valid for 2 years from date of credit before expiring.

It is the customer’s responsibility to return the items to us. We cannot be responsible for lost or damaged return shipments. If the items are damaged due to insufficient packaging, we cannot test them, therefore, no credit or replacements can be given, even for defective items. If lost in transit, it is the customer’s responsibility to file a claim with the carrier.

All PPE & infection prevention sales are final. If damaged or lost in transit, contact us to receive instructions for replacement.

All special order sales are final. These items are only returnable for manufacturer’s defects and a replacement will be sent. Request for replacement must be made within 20 days of invoice date. No Flash Tube or special order returns will be accepted after 20 days.

Welch Allyn Hand-Held instruments are covered by an express warranty against manufacturer’s defects. During the warranty period (one year for hand-held instruments and handles) Welch Allyn will repair or replace, free of charge, any product shown to be defective through causes other than misuse, neglect, damage in shipment, or normal wear. Please contact Welch Allyn direct either by phone (1-800-535-6663) or on their website www.welchallyn.com.
Average Life of a bulb is not a warranty. It is only an estimate of how long a bulb might last.
Trademarks & Logos
Any trademarks and logos used are the property of their owners and are protected by copyright and trademark laws and other intellectual property rights. Images created by Lite Source, Inc. are federally protected under multiple copyright registrations. The contents of this website and any catalog distributed by Lite Source, Inc. are the property of Lite Source, Inc. and may not be reproduced without our express written consent. All photographs not owned by Lite Source, Inc. are used with permission.

Governing Law
This website is operated or controlled by Lite Source, Inc. from within the USA. The principal office of Lite Source, Inc. is located in the Commonwealth of Kentucky, USA. You agree that your use of this website, and any claims you may have relating to such use, are governed by the laws of the Commonwealth of Kentucky, USA and, to the extent applicable, the federal laws of the USA. You agree to the exclusive jurisdiction and venue of the state and federal courts located in the Commonwealth of Kentucky, USA for adjudication of any claims you may have by reason of your accessing or using this site.

Lite Source, Inc. reserves the right to revise these terms and conditions at any time without prior notice.