Terms & Conditions

These terms and conditions constitute a binding agreement between the customer and Lite Source, Inc. By accessing or using this website or contact through telephone, email or fax, you are agreeing to be bound by these terms and conditions and all applicable laws and regulations. If you do not agree with any of these terms and conditions, do not access or use this site. The act of making a purchase, placing an order, or otherwise shopping on www.litesourceinc.com website or contact through telephone, email or fax constitutes acceptance of Lite Source, Inc. Terms and Conditions.

Minimum Order

Lite Source, Inc. or www.litesourceinc.com has no minimum order for purchases.

Special Orders

Special orders may have extended lead times. These items can only be returned for manufacturer’s defect and only within 20 days of the original invoice. Certain special order items are non-cancelable. Other restrictions may apply depending on the manufacturer’s policies. Please see the return policy tab on individual products for additional details.

Backorders

We will notify you of any backordered item. Backorders will be immediately shipped as soon as the item becomes available.

Refused Shipments

Orders refused will result in a 25% restocking fee in addition to freight charges both ways. If you would like to cancel an order after it has already shipped, accept the package and then contact us for a return authorization.

Payment terms

Terms on orders with approved credit are Net 30 days. Contact customerservice@litesourceinc.com to fill out a credit application. All other orders must be prepaid with credit card or PayPal. We accept Visa, MasterCard, American Express and Discover. A fee of $35.00 will be assessed on all returned checks. Late payments may be subject to a 1.5% finance charge.

Shipping

All orders are shipped UPS Ground unless special handling is requested. Shipping charges will be quoted at the time of ordering and will be added to the invoice. Kentucky residents will be charged 6% sales tax on items and shipping. Most items are carried in stock and will be shipped the same day if ordered before 3:30 pm Eastern time.

Prices

Lite Source represents hundreds of manufacturers that update their pricing on different schedules. Although we try to maintain pricing for the year, there are price changes that are unavoidable. Therefore, prices are subject to change without notice. Orders shipped to KY are subject to sales tax.

Distributors and Resellers

We welcome sales to other distributors and resellers. If you would like to get a specialized quote for on-going business, please email customerservice@litesourceinc.com. A credit application, current reseller certificate and minimum annual sales are required to qualify for special reseller pricing.

Return Policy

 Errors made by Lite Source, Inc. will be corrected at our expense.

All returns must have a Return Merchandise Authorization (RMA) Number.
An RMA must be requested within 90 days of the original invoice. A restocking fee of 25% will apply to all items after 90 days. No returns will be allowed for invoices over 1 year. You can request an RMA Number online, by phone (1-800-523-0860) or FAX (1-502-266-9266). Exchanges and credits cannot be processed without one. You will be FAXed or emailed your RMA Number with instructions on how to send the items back to us. The returned items must be received within 30 days of the RMA issue date. An RMA Number does not guarantee credit. All items must be inspected before any exchange or credit can be issued. Defective items must be tested and deemed defective by the manufacturer and non-defective items (overstocks, no longer needed items, ordering errors) must be in a sellable condition and may be subject to a restocking fee. Shipping charges are non-refundable on non-defective returns.

It is the customer’s responsibility to return the items to us. We cannot be responsible for lost or damaged return shipments. If the items are damaged due to insufficient packaging, we cannot test them, therefore, no credit or replacements can be given, even for defective items. If lost in transit, it is the customer’s responsibility to file a claim with the carrier.

All Flash Tubes and special order sales are final. These items are only returnable for manufacturer’s defects and a replacement will be sent. Request for replacement must be made within 20 days of invoice date. No Flash Tube or special order returns will be accepted after 20 days.

Welch Allyn Hand-Held instruments are covered by an express warranty against manufacturer’s defects. During the warranty period (one year for hand-held instruments and handles) Welch Allyn will repair or replace, free of charge, any product shown to be defective through causes other than misuse, neglect, damage in shipment, or normal wear. Please contact Welch Allyn direct either by phone (1-800-535-6663) or on their website www.welchallyn.com.

Average Life of a bulb is not a warranty. It is only an estimate of how long a bulb might last.

Trademarks & Logos

Any trademarks and logos used are the property of their owners and are protected by copyright and trademark laws and other intellectual property rights. Images created by Lite Source, Inc. are federally protected under multiple copyright registrations. The contents of this website and any catalog distributed by Lite Source, Inc. are the property of Lite Source, Inc. and may not be reproduced without our express written consent. All photographs not owned by Lite Source, Inc. are used with permission.

Governing Law

This website is operated or controlled by Lite Source, Inc. from within the USA. The principal office of Lite Source, Inc. is located in the Commonwealth of Kentucky, USA. You agree that your use of this website, and any claims you may have relating to such use, are governed by the laws of the Commonwealth of Kentucky, USA and, to the extent applicable, the federal laws of the USA. You agree to the exclusive jurisdiction and venue of the state and federal courts located in the Commonwealth of Kentucky, USA for adjudication of any claims you may have by reason of your accessing or using this site.

Lite Source, Inc. reserves the right to revise these terms and conditions at any time without prior notice.